Contact support effectively
Published and reviewed
Best support path
Section titled “Best support path”Use the in-app Settings > Contact Us flow whenever possible. That path is the best place to start because it already captures useful account and app context.
What details help most
Section titled “What details help most”- device and platform
- app or browser version
- what the user was trying to do
- what happened instead
- whether the issue happens every time or only sometimes
If the user cannot open the support flow
Section titled “If the user cannot open the support flow”They can still email hello@clearful.com.