Can I get a refund?

Published and reviewed

Short answer

Refunds depend on the billing channel used for the purchase.

Best first step

Ask the user where they subscribed:

• Apple App Store
• Google Play
• web or Stripe-based billing

That determines the right refund path.

Support guidance

• If the purchase was made through an app store, the store usually controls the refund decision.
• If the purchase was handled directly on web billing, Clearful support can review the case with the billing email and purchase details.

What to collect

• billing email
• approximate purchase date
• platform or store used
• short reason for the refund request